Make The Most of Every Customer Visit™
Q-nomy and NCR will be presenting Q-Flow in Booth 22 at the Building Societies Association Annual Conference, taking place between May 18-19 in Gateshead, UK.
Booth visitors will be able to see the integrated NCR – Q-nomy financial consumer journey management solution. This solutions helps financial institutions deliver a differentiated consumer experience, and maximize their revenue generation by empowering customers and staff to manage their interaction on any channel.
Q-Flow Schedules appointments, controls in branch choreography, efficiently manages cross channel workflows and plans staff resourcing to deliver full Business Transformation.
Q-nomy Inc. announced it has launched the latest version of myVisit™, an app that lets people conveniently access their favorite service providers. myVisit assists users in locating a store, scheduling appointments, checking in upon arrival, and handling their place in queue until an agent is ready to meet them. myVisit also issues reminders and provides helpful, visit-related information.
myVisit enables a true omni channel customer experience and cross-channel journey and helps to increase sales by offering people an immediate channel to schedule an appointment with a sales person, and to reduce wait-time peaks by directing customers to a branch with shorter lines.
Using Q-nomy's cloud platform, myVisit can also be accessed online as a regular website, supporting organizations in providing consumers with a seamless transition between digital channels (e.g., websites, ecommerce and mobile platforms) and physical channels such as stores and branches.
myVisit is the consumer-facing app of Q-nomy's Enterprise Customer Visit Management Solution, which includes Q-nomy's Appointment Scheduling Software for setting up, configuring, and managing agent calendars and resource availability and other advanced scheduling, check-in and customer flow features.
Read what Microsoft has to say about myVisit in this Microsoft Solution Case Study (DOCX file)
Q-nomy today announced successful delivery of its Q-Flow® Multi-Channel Visit Management Solution to Vodafone Germany. Q-Flow will support Vodafone in improving customer experience, providing visit management capabilities and appointment scheduling for its customers in 180 stores nationwide.
Q-Flow’s location-based, appointment self-scheduling capabilities will enable Vodafone customers to book service and sales appointments, as well as to buy items online and pick them up in store (BOPIS).
“We expect Q-Flow to be a major factor in Vodafone's strategic goal of giving their customers the optimal experience, whether they shop online or in store, or request and receive service for their equipment”, says Andy Hart, Lead project Manager in Q-nomy UK.
Vodafone joins a long list of leading retail and telecom businesses who chose Q-nomy as provider of their in-store retail experience software solutions.
Q-nomy Inc., a leading global provider of physical and digital customer experience optimization solutions, today announced it has launched Q-Flow® Insight, its customer journey intelligence solution. Q-Flow Insight enables retailers and service providers to gain actionable insights by analyzing omni-channel customer journeys, spanning physical stores and online and mobile platforms. Q-Flow Insight was recently installed at a leading retailer that has over 2500 stores and a strong online presence.
Until now, valuable data generated by the customer journey across channels was processed in vertical business intelligence systems, and a complete, cross-channel view was hard to achieve. Q-Flow Insight lets retailers map and optimize the customer journey across all channels in a single solution that costs less than homegrown BI systems or tailored tools.
Q-Flow Insight analyzes customer flow and behavior in complex, multi-channel customer journeys. It then presents retailers and other consumer-facing organizations such as retail financial institutions, healthcare providers, and education and government organizations with valuable, actionable insights regarding their “business moments of truth” with customers.
Q-Flow Insight is a part of Q-nomy’s market leading Q-Flow solution suite, which includes smart appointment scheduling, check-in and queue management, customer relations, business process optimization and other advanced, business-enhancement features.