Make The Most of Every Customer Visit™
Q-nomy will be presenting its advanced solutions for the healthcare market in Booth 917 at the 2016 e-Health Conference, taking place between June 5-8 in Vancouver, Canada.
Booth visitors will be able to see how Q-nomy's Patient Flow Management solutions help hospitals, clinics, and medical centers optimize patient throughput and deliver value-based care. Q-nomy will also present its range of online, mobile, and interactive media applications, which help healthcare providers deliver a superior experience for patients and visitors.
Specific solutions presented will include OR management, ER patient flow, back-office BPM, and additional components of Q-nomy's class-leading platform for appointment scheduling and process management, Q-Flow®.
Q-nomy Inc. announced the launch of Q-Flow® Mobile Console — a new addition to its Q-Flow Customer Experience Optimization solution. Q-nomy's Mobile Console application enables agents roaming stores and branches to give customers better sales assistance and service.
Q-Flow Mobile Console suggests sales tips and service options based on integrated information from existing CRM systems and the customer's history in other channels, such as online and mobile platforms and call centers. It also allows agents to schedule appointments, manage queues and route customers per their specific needs and wishes, thus keeping customer-satisfaction SLA's in check.
"Q-Flow Mobile Console brings a true omni channel experience to customers, even if they are standing at the far end of the aisle", says Sid Mandel, VP North American Operations at Q-nomy Inc. He adds that "Q-Flow enables the flow of important sales-enabling data from all channels to the actual sales associate standing with an iPad and helping the customer". According to Mandel, sales associates who get sales tips based on customer CRM and online history data improve their results by more than 10 percent.
Q-Flow Mobile Console is easily configured by non-technical personnel and is optimized for tablets and mobile devices.
Q-nomy and NCR will be presenting Q-Flow in Booth 22 at the Building Societies Association Annual Conference, taking place between May 18-19 in Gateshead, UK.
Booth visitors will be able to see the integrated NCR – Q-nomy financial consumer journey management solution. This solutions helps financial institutions deliver a differentiated consumer experience, and maximize their revenue generation by empowering customers and staff to manage their interaction on any channel.
Q-Flow Schedules appointments, controls in branch choreography, efficiently manages cross channel workflows and plans staff resourcing to deliver full Business Transformation.
Q-nomy Inc. announced it has launched the latest version of myVisit™, an app that lets people conveniently access their favorite service providers. myVisit assists users in locating a store, scheduling appointments, checking in upon arrival, and handling their place in queue until an agent is ready to meet them. myVisit also issues reminders and provides helpful, visit-related information.
myVisit enables a true omni channel customer experience and cross-channel journey and helps to increase sales by offering people an immediate channel to schedule an appointment with a sales person, and to reduce wait-time peaks by directing customers to a branch with shorter lines.
Using Q-nomy's cloud platform, myVisit can also be accessed online as a regular website, supporting organizations in providing consumers with a seamless transition between digital channels (e.g., websites, ecommerce and mobile platforms) and physical channels such as stores and branches.
myVisit is the consumer-facing app of Q-nomy's Enterprise Customer Visit Management Solution, which includes Q-nomy's Appointment Scheduling Software for setting up, configuring, and managing agent calendars and resource availability and other advanced scheduling, check-in and customer flow features.
Read what Microsoft has to say about myVisit in this Microsoft Solution Case Study (DOCX file)