Make The Most of Every Customer Visit™
Q-nomy Inc., a leading provider of software solutions for walk-in customer journey management, announces today the official launch of version 5.9 of its Q‑Flow platform. Q‑Flow is Q‑nomy's market leading platform for retail experience management and service process automation.
Q-Flow v.5.9 continues on the path of previous releases in adding numerous capabilities to its advanced enterprise appointment scheduling and customer routing modules. In addition, special focus was given to customer-service BPM (business process management) and customer communications. The new features in Q‑Flow v.5.9 greatly enhance SLA management for both internal processes and external customer interactions.
Of particular interest is the new "Q-Flow Connect" module, a single interface for viewing, managing and automating the exchange of information with customers—before, during and after they visit a customer service branch.
Q-nomy will offer Q-Flow v.5.9 to new customers, as well as an upgrade option for existing customers, starting November 2015.
Cumberland Building Society has chosen Q-nomy and NCR to deliver a multi-channel appointment booking service to its members in bank branches across the U.K. and online.
The multi-channel solution supports Cumberland’s strategy of maintaining face-to-face branch experience for its members, when they require it, by allowing consumers to book appointments on the channel of their choice with an advisor at the location and time that is most convenient for them. The objective is to improve customer experience, thereby increasing member satisfaction and loyalty.
Every year, Health Informatics Society of Australia (HISA) hold a conference to promote innovation in healthcare of which Q-nomy's partner, NEXA is proud to be a sponsor. At this year's event, as in previous years, NEXA presented Q-nomy's solutions and met with customers.
The latest version of Q-nomy's mobile application, myVisit™, is now available on the App Store too.
Now, customers using either iOS or Android devices, can use myVisit to schedule appointments and join service lines at any service provider's branch that uses Q-nomy's platform.