Make The Most of Every Customer Visit™!!!
Q-nomy will be presenting its solutions for banks and credit unions in Booth 721 at the NAFCU annual conference, taking place between June 14-17 in Nashville, Tennessee.
Booth visitors will be able to see how Q-nomy's Q-Flow® software solutions help financial institutions enhance the customer experience. Q-nomy will present its solution components, including online and mobile appointment scheduling, queue management, and customer interaction management.
Q-nomy will be presenting its solutions for campus and student services in Booth 520 at the UBTech 2016 Conference, taking place between June 6-8 in Las Vegas, Nevada.
Booth visitors will be able to see how Q-nomy's Q-Flow® software solutions help colleges and universities streamline student services. Q-nomy will present its solution components, including online and mobile appointment scheduling, queue management, and student interaction management.
Q-nomy will be presenting its advanced solutions for the healthcare market in Booth 917 at the 2016 e-Health Conference, taking place between June 5-8 in Vancouver, Canada.
Booth visitors will be able to see how Q-nomy's Patient Flow Management solutions help hospitals, clinics, and medical centers optimize patient throughput and deliver value-based care. Q-nomy will also present its range of online, mobile, and interactive media applications, which help healthcare providers deliver a superior experience for patients and visitors.
Specific solutions presented will include OR management, ER patient flow, back-office BPM, and additional components of Q-nomy's class-leading platform for appointment scheduling and process management, Q-Flow®.
Q-nomy Inc. announced the launch of Q-Flow® Mobile Console — a new addition to its Q-Flow Customer Experience Optimization solution. Q-nomy's Mobile Console application enables agents roaming stores and branches to give customers better sales assistance and service.
Q-Flow Mobile Console suggests sales tips and service options based on integrated information from existing CRM systems and the customer's history in other channels, such as online and mobile platforms and call centers. It also allows agents to schedule appointments, manage queues and route customers per their specific needs and wishes, thus keeping customer-satisfaction SLA's in check.
"Q-Flow Mobile Console brings a true omni channel experience to customers, even if they are standing at the far end of the aisle", says Sid Mandel, VP North American Operations at Q-nomy Inc. He adds that "Q-Flow enables the flow of important sales-enabling data from all channels to the actual sales associate standing with an iPad and helping the customer". According to Mandel, sales associates who get sales tips based on customer CRM and online history data improve their results by more than 10 percent.
Q-Flow Mobile Console is easily configured by non-technical personnel and is optimized for tablets and mobile devices.