The city of Joburg, south Africa has formally re-opened the upgraded Malboro/sandton licensing Centre where Q-flow plays a major role in digital transformation and customer service design
Davivienda, a Colombian bank with branches across central America, reports achieving a customer satisfaction score of 9 out of 10 following the implementation of Q-flow Omni Service Video appointments.
The applications include infrastructure compinents, specific channel management tools for video, chat and voice, and immediate integration of Zoom and MS teams’ videoconferencing into customer journeys managed by us.
Government agencies and organizations have been using Q-nomy’s Q-flow and myvisit app to allow citizens to schedule their appointment online. Since the covid-19 outbreak, many agencies have opted to switch from in-person meetings to online appointments and began to offer phone meetings.
Q-nomy today announced the launch of Q-flow Visual Tools, a user-friendly toolbox for designing digital signage templates
Q-nomy is excited to share the latest milestone in our collaboration with Amdocs, a global leader in software and services. Our long-standing partnership has delivered innovative solutions in financial services, engagement channels, and retail.
Q-nomy’s new MyVisit Chatbot enables customers to book their in-store appointments by conversing with an AI agent. The MyVisit Chatbot can be integrated with existing customer service bots.
Q-nomy and NCR will be presenting Q-Flow in Booth 22 at the building societies association annual conference, taking place between May 18-19 in Gateshead, UK.
Portsmouth City Council service center successfully implemented an advanced queue management solution, using Q-nomy’s latest Q-flow software platform.
A new version of Q-nomy mobile application, my Visit, is now available on google play (and will be on the ap store in a matter of days)
Since 2002, Q-nomy has been developing and implementing an advanced Queue Management System for intelligent customer journey orchestration, enabling organizations to optimize customer flow and elevate the experience in branches and stores. Q-nomy’s vision is to maximize the value of every customer visit – reducing wait times, increasing sales, and enhancing customer satisfaction through intelligent queue management.
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