Digital Queue Management

Q‑nomy conference 2018 select moments (2): The Partners Community

We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude. Much

Q‑nomy conference 2018 select moments (1): Q-Apps

Earlier this month, Q‑nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively

General Data Protection Regulation (GDPR) – and Q‑Flow

We’re sure you’ve all heard about the General Data Protection Regulation (GDPR) that came into effect May 25th 2018. It applies to all companies (whether in Europe or not) selling

Building a Community of Developers

Q‑nomy’s approach to Customer Journey Optimization is simple: customers and their journeys differ significantly between industries, geographies, and service types. Therefore, we do not try to force a uniform solution

You Can Now Get Q‑Flow Anywhere – And We Really Mean Anywhere

Q‑Flow Central is a cloud-based platform provided by Q‑nomy that serves as a secure and easy link between businesses running Q‑Flow, and those businesses customers. For example, it’s Q‑Flow Central that

An Inexpensive Start to a Positive Customer Experience

When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their “customer journey”. While a greeter’s smile is clearly a very

“360” View of the Customer” is great, now what about The Customer’s View of You?

Ever since CRM systems took center stage in service providing organizations, the notion of obtaining a “360 degree customer view” became a key part of business strategy, as the concept

Partners, Join Us On The (Customer) Journey!

We recently launched an enhanced partners section on our website. This is part of Q‑nomy’s shift towards a partner-oriented business model, which puts less emphasis on direct sales and more

Chatbots: From Conversation to Transaction – Part 2

In the previous post, we wrote about the use of chatbot technology by retailers and service providers, and mentioned that Q‑nomy has been studying what value chatbots can bring to

Chatbots: From Conversation to Transaction – Part 1

Retailers and service providers recently adopted Chatbot technology as it’s an important addition to the variety of channels they use for customer communication and lead generation. It doesn’t cost as