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Customer journeys rarely move in a perfectly smooth, uninterrupted flow. Whether in a branch, on a website, or across digital channels, demand fluctuates, resources are limited, and delays are inevitable.
Read MoreQ-nomy announces the release of Decision Tree, a new building block in Q-Flow’s Journey Builder, available now as part of Journey Builder version 3.0.
Read MoreQ-nomy announces the release of Virtual Lobby version 5, launching April 2026. Virtual Lobby provides a digital entry point and virtual waiting environment for customer service journeys.
Read MoreQ-nomy announces the launch of its new corporate website, together with a refreshed version of its brand identity, marking the next step in the company’s evolution. The updated logo sharpens
Read MoreQ-nomy Inc, and ACF Technologies Inc, a Q-nomy channel pratner and provider of integrated customer experience management solutions, today announced the acquisition of Q-nomy’s uk subsidiary, Q-nomy UK, by ACF Technologies.
Read MoreScotiabank has introduced a new Pre-Appointment and electronic ticket service through its Mobile Banking App. This tool aims to improve customer service and reduce waiting periods, hereby minimizing exposure to COVID-19.
Read MoreThe southern California office focuses on leveraging Q-nomy proprietary Q-flow technology to help hospitals and health systems optimally address the growing challenge of patient flow, emergency department wait times and operating room scheduling
Read MoreQ-nomy will present its local solutions at Channel Shift Camp, taking place on November 12 in Exeter, Devon UK.
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Since 2002, Q-nomy has been developing and implementing an advanced Queue Management System for intelligent customer journey orchestration, enabling organizations to optimize customer flow and elevate the experience in branches and stores. Q-nomy’s vision is to maximize the value of every customer visit – reducing wait times, increasing sales, and enhancing customer satisfaction through intelligent queue management.