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Financial services and customer-focused banking are experiencing a retail revolution. Customers are in control of their services more than ever, and prefer a more ‘bespoke’ approach to their interactions with
Read MoreAfrican markets had long since been of interest to Q‑nomy: we have seen growing interest in our products, and an increased demand for solutions that help organizations – businesses and
Read MoreWe try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude. Much
Read MoreEarlier this month, Q‑nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively
Read MoreWe’re sure you’ve all heard about the General Data Protection Regulation (GDPR) that came into effect May 25th 2018. It applies to all companies (whether in Europe or not) selling
Read MoreQ‑nomy’s approach to Customer Journey Optimization is simple: customers and their journeys differ significantly between industries, geographies, and service types. Therefore, we do not try to force a uniform solution
Read MoreQ‑Flow Central is a cloud-based platform provided by Q‑nomy that serves as a secure and easy link between businesses running Q‑Flow, and those businesses customers. For example, it’s Q‑Flow Central that
Read MoreWhen customers arrive at any walk-in service facility, some form of check-in is required to set them off on their “customer journey”. While a greeter’s smile is clearly a very
Read MoreEver since CRM systems took center stage in service providing organizations, the notion of obtaining a “360 degree customer view” became a key part of business strategy, as the concept
Read MoreWe recently launched an enhanced partners section on our website. This is part of Q‑nomy’s shift towards a partner-oriented business model, which puts less emphasis on direct sales and more
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Since 2002, Q-nomy has been developing and implementing an advanced Queue Management System for intelligent customer journey orchestration, enabling organizations to optimize customer flow and elevate the experience in branches and stores. Q-nomy’s vision is to maximize the value of every customer visit – reducing wait times, increasing sales, and enhancing customer satisfaction through intelligent queue management.