Appointment Scheduling Software

Going Live Quicker With Q‑Flow 6.3

Q‑nomy’s Q‑Flow V6.3, released last week, focuses on speed. More precisely, it focuses on enabling organizations to set up their customer experience solutions and go live quicker than ever before.

Omnichannel Solutions: A Toolbox, Not a Tool

We’ve recently announced the release of several new Q-Apps designed to enable omnichannel customer service management. These applications, built on the robust software platform of Q‑Flow 6, provide a wide

Scheduling a phone call with a customer? Why not?

Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you

Enhancing your Digital Customer Experience with BPM

Telecommunication service providers today are facing many challenges that are critical to the success and possible survival of their business, including effectively implementing a digital transformation strategy and providing exceptional

The Future of Queue Management in Retail Banking

Financial services and customer-focused banking are experiencing a retail revolution. Customers are in control of their services more than ever, and prefer a more ‘bespoke’ approach to their interactions with

Looking to Africa

African markets had long since been of interest to Q‑nomy: we have seen growing interest in our products, and an increased demand for solutions that help organizations – businesses and

Q‑nomy conference 2018 select moments (2): The Partners Community

We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude. Much

Q‑nomy conference 2018 select moments (1): Q-Apps

Earlier this month, Q‑nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively

General Data Protection Regulation (GDPR) – and Q‑Flow

We’re sure you’ve all heard about the General Data Protection Regulation (GDPR) that came into effect May 25th 2018. It applies to all companies (whether in Europe or not) selling

Building a Community of Developers

Q‑nomy’s approach to Customer Journey Optimization is simple: customers and their journeys differ significantly between industries, geographies, and service types. Therefore, we do not try to force a uniform solution