Going Live Quicker With Q‑Flow 6.3
Q‑nomy’s Q‑Flow V6.3, released last week, focuses on speed. More precisely, it focuses on enabling organizations to set up their customer experience solutions and go live quicker than ever before.
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Appointment Scheduling Software
Omnichannel Customer Service Management: A Toolbox, Not a Tool
We’ve recently announced the release of several new Q-Apps designed to enable omnichannel customer service management. These applications, built on the robust software platform of Q‑Flow 6, provide a wide
Read MoreScheduling a phone call with a customer? Why not?
Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you
Read MoreEnhancing your Digital Customer Experience with BPM
Telecommunication service providers today are facing many challenges that are critical to the success and possible survival of their business, including effectively implementing a digital transformation strategy and providing exceptional
Read MoreThe Future of Queue Management in Retail Banking
Financial services and customer-focused banking are experiencing a retail revolution. Customers are in control of their services more than ever, and prefer a more ‘bespoke’ approach to their interactions with
Read MoreLooking to Africa
African markets had long since been of interest to Q‑nomy: we have seen growing interest in our products, and an increased demand for solutions that help organizations – businesses and
Read MoreQ‑nomy conference 2018 select moments (2): The Partners Community
We try to choose our partners the same way we choose our employees: based on their skills and motivation, indeed, but also – based on their character and attitude. Much
Read MoreQ‑nomy conference 2018 select moments (1): Q-Apps
Earlier this month, Q‑nomy held its annual conference. Our partners were invited to participate in an event that serves to present new products, aligns marketing strategies, solidifies the partner community, and effectively
Read MoreGeneral Data Protection Regulation (GDPR) – and Q‑Flow
We’re sure you’ve all heard about the General Data Protection Regulation (GDPR) that came into effect May 25th 2018. It applies to all companies (whether in Europe or not) selling
Read MoreBuilding a Community of Developers
Q‑nomy’s approach to Customer Journey Optimization is simple: customers and their journeys differ significantly between industries, geographies, and service types. Therefore, we do not try to force a uniform solution
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Since 2002, Q-nomy has been developing and implementing an advanced Queue Management System and appointment scheduling software for intelligent customer journey orchestration. Our platform enables organizations to optimize customer flow management across branches, clinics, stores, and government service centers — combining virtual queuing, online booking, and patient flow solutions. Q‑nomy’s vision is to maximize the value of every customer visit: reducing wait times, increasing efficiency, and enhancing satisfaction through intelligent queue and flow management.