The solution, comprising of Q-Flow multi-queue management and omnichannel appointment scheduling, will significantly reduce waiting time while maintaining social distancing. The project was integrated and delivered to Globe by Q-nomy's business partner Amdocs.
“As our lives transition to a new ‘normal’ and the economy gradually reopens in accordance with government guidelines, we are ensuring complete safety for customers visiting our retail stores,” said Bernie Llamzon, Executive Vice President and Head of Channel Management at Globe Telecom. “The queue management system will not only ensure effective social distancing but also provide a more personalized and enhanced ‘digital like’ in-store experience.”
Read the full press release, here