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Q-nomy's Customer Experience Blog
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Click to read the full articleWhen customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...
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Click to read the full articleEver since CRM systems took center stage in service providing organizations, the notion of obtaining a "360 degree customer view" became a key part of business strategy. However, obtaining this perfect view of the customer might not be enough...
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Click to read the full articleWe recently launched an enhanced partners section on our website. This is part of Q-nomy's shift towards a partner-oriented business model, which puts more emphasis on providing the perfect technology and business platform for value-added partnerships.
