Q-nomy / Solutions

Customer Experience Solutions

"Q-nomy helps you face the challenges of customer experience optimization, with a suite of solutions that address sales, customer service, and back-office processes."

Solutions By Sector

  • All
  • Healthcare
  • Telecom
  • Banking
  • Retail
  • Government
  • Education
Appointment Scheduling Software

Appointment Scheduling Software

Managing appointments and required resources in all your branches and stores, allowing customers to schedule appointments via Web, mobile or kiosk applications, or by any other contact channel

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Customer Flow Management

Customer Flow Management

Provides all your branches with advanced customer reception, queuing, routing and interaction management tools, with optional appointment scheduling and staff planning applications

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Business Process Management

Business Process Management

Orchestrating processes across multiple information systems using task-management tools, streamlining workflow, enforcing business rules and ensuring unresolved cases are not forgotten

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Customer Visit Management App

Customer Visit Management App

Our mobile application allows customers to manage their visits to your stores or branches – starting at locating a branch, scheduling the appointment, checking in upon arrival, and handling their place in line

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Omni-Channel Commerce Solution

Omni-Channel Commerce Solution

Converting incomplete e-commerce transactions into successful sales, enabling online product discovery to continue to in-store trial and purchase

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Video Queue Management

Video Queue Management

Managing video appointments just like any other channel – scheduling calls, handling unscheduled calls, queuing and routing, and managing service levels and efficiency

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Case Management Software

Case Management Software

Handling customer requests, and managing the business processes required for responding to these requests while communicating case status to the customer

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Queue Management System

Queue Management System

Organize your waiting lines, entertain customers, and control the level of service.

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Staff Optimization

Staff Optimization

Analyze service statistics to determine how many agents you need at each branch and department, for each day and hour.

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Video Call Management for Healthcare

Video Call Management for Healthcare

Q-nomy's video call management software manages video appointments the same way as walk-in appointments, allowing healthcare providers to schedule video calls and process unscheduled calls, use automated rules to manage video call queues, prioritize urgent requests, and more

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Medical appointment scheduling

Medical appointment scheduling

Q-nomy’s medical appointment scheduling software is a central server solution for managing appointments across your clinics and reception areas

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Patient flow management

Patient flow management

Q nomy’s Patient Flow Management software is a central-server solution that provides all your clinics and departments with patient reception, queuing, routing and interaction management tools, plus optional appointment scheduling

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Healthcare CX Solutions

Healthcare CX Solutions

Q-nomy's integrated approach to patient flow, scheduling, and business processes, helps you orchestrate medical and administrative procedures – resulting in greater efficiency and superior patient experience

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Telecom CX Solutions

Telecom CX Solutions

Q-nomy turns your stores into the most effective tools for capturing prospects, maximizing sales and retaining existing customers by delivering an optimal, personalized customer experience

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Telecom Store Appointment Scheduling

Telecom Store Appointment Scheduling

Q-nomy's appointment scheduling solution for telecom helps manage customer appointments in your stores. With the online and mobile tools included, customers are able to locate the nearest store, and schedule a meeting or item pick-up

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Telecom Store Task Management

Telecom Store Task Management

Prioritizes the sales efforts of roaming agents on the store floor, by assigning them tasks triggered by customer activity, while also using such triggers to enhance customer experience and personalize marketing campaigns

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Store Campaign Management

Store Campaign Management

Lets you run a synchronized multi-media campaign, utilizing different customer interfaces, using customer profile information to personalize content, and providing full closure of the sale cycle by providing agents with sale-tips

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Omni-Channel Commerce Solution

Omni-Channel Commerce Solution

Converting incomplete e-commerce transactions into successful sales, enabling online product discovery to continue to in-store trial and purchase

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Customer Flow Management

Customer Flow Management

Provides all your branches with advanced customer reception, queuing, routing and interaction management tools, with optional appointment scheduling and staff planning applications

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Banking CX Solutions

Banking CX Solutions

Q-nomy lets you focus on high-value transactions, turning your staff into effective sales people, while streamlining the handling of ongoing high-traffic but low-value services.

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Bank Queue Management

Bank Queue Management

Q-nomy's queue management system manages the full cycle of service, from the moment customers enter the door until they leave. It streamlines the service process, creates an actionable database and supports the bank's business goals

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Business Process Management

Business Process Management

Orchestrating processes across multiple information systems using task-management tools, streamlining workflow, enforcing business rules and ensuring unresolved cases are not forgotten

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Customer Visit Management App

Customer Visit Management App

Our mobile application allows customers to manage their visits to your stores or branches – starting at locating a branch, scheduling the appointment, checking in upon arrival, and handling their place in line

Learn More >>>
Appointment Scheduling for Banks

Appointment Scheduling for Banks

Increase sales, enhance customer satisfaction, and optimize the omni-channel customer appointment booking experience

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Video Queue Management for Banks

Video Queue Management for Banks

Managing every aspect of the bank's video customer service – scheduling calls, handling unscheduled calls, queuing and routing, and managing service levels and efficiency

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Retail CX Solutions

Retail CX Solutions

Q-nomy improves retail store throughput by streamlining customer flow, enabling more effective interactions, and providing highly effective resource planning and management tools.

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Retail Scheduling Software

Retail Scheduling Software

Q-nomy’s appointment scheduling solution for retail helps manage customer appointments in your stores. With the online and mobile tools included, customers are able to locate the nearest store, schedule a meeting or item pick-up, and provide additional information to help you assign the most suitable agent

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Retail Task Management

Retail Task Management

Prioritizes the sales efforts of roaming agents on the store floor, by assigning them tasks triggered by customer activity, while also using such triggers to enhance customer experience and personalize marketing campaigns

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Store Campaign Management

Store Campaign Management

Lets you run a synchronized multi-media campaign, utilizing different customer interfaces, using customer profile information to personalize content, and providing full closure of the sale cycle by providing agents with sale-tips

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Government CX Solutions

Government CX Solutions

Q-nomy's integrated service process management helps government organizations improve public service experience and reduce operating costs by streamlining front desk and back-office operations.

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Government Process Management

Government Process Management

Orchestrating process across multiple information systems using task-management tools, streamlining workflow, enforcing business rules, and ensuring unresolved cases are not forgotten

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Appointment Scheduling Software

Appointment Scheduling Software

Managing appointments and required resources in all your branches and stores, allowing customers to schedule appointments via Web, mobile or kiosk applications, or by any other contact channel

Learn More >>>
Customer Visit Management App

Customer Visit Management App

Our mobile application allows customers to manage their visits to your stores or branches – starting at locating a branch, scheduling the appointment, checking in upon arrival, and handling their place in line

Learn More >>>
Customer Flow Management

Customer Flow Management

Provides all your branches with advanced customer reception, queuing, routing and interaction management tools, with optional appointment scheduling and staff planning applications

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Video Queue Management for Government

Video Queue Management for Government

Managing every aspect of your video customer service – scheduling calls, handling unscheduled calls, queuing and routing, and managing service levels and efficiency

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Education CX Solutions

Education CX Solutions

Q-nomy integrates service management with appointment scheduling, queue management, and digital signage software, which makes student interactions more efficient and friendly.

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Education Appointment Scheduling

Education Appointment Scheduling

With Q-nomy's online and mobile tools, students will be able to find a suitable academic advisor or member of staff able to provide the required service, and schedule a meeting at a convenient time

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Customer Visit Management App

Customer Visit Management App

Our mobile application allows customers to manage their visits to your stores or branches – starting at locating a branch, scheduling the appointment, checking in upon arrival, and handling their place in line

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Student Queue Management

Student Queue Management

Offer a unique end-to-end customer experience to students visiting offices for registration and other services

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