Q-nomy's Blog: Customer Experience And More

    • Date Nov. 29, 2016
    BPM 2 CIM Part 1:

    Our approach to handling and communicating customer-oriented business processes, is fully implemented with the new Q-Flow 6 platform. Q-nomy's BPM module has indeed reached a high level of maturity in version 5.9, now "BPM 2 CIM" takes the solution to the next level...

    Click to read the full article
    • Date Nov. 22, 2016
    Q-Flow 5 dot … no wait, it's 6!

    A few days ago we announced the next version of Q-Flow is coming, and it's going to be called V6. It is a brand new family of Q-Flow products, the first since the introduction of Q-Flow 5.0 back in 2008. This milestone deserves a few words, even more than that — it deserves a celebration!

    Click to read the full article
    • Date Aug. 22, 2016

    In the movie Memento, Leonard Shelby, can't remember anything that happened more than 15 minutes before. This condition leads him to take actions of grim consequences.Like Shelby, customers can't follow and remember everything related to business processes that involve them, especially when these happen in the back‑office...

    Click to read the full article
    • Date Oct. 30, 2015

    If you’ve been following this blog, you’re aware that Q-nomy is putting a big emphasis on its BPM offering, especially for customer-centric workflows and service processes. Q-nomy's approach to customer experience management has always been a holistic one, for we believe that components delivering the direct experience, such as agent interactions, self-service kiosks and digital signage, should be supported by equally capable back-end operations. For this reason, the Q-Flow platform continuously aims to enable coordinated management of back-office and front-office activity.

    Click to read the full article
    • Date Aug. 07, 2015

    Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling can deeply impact their business.

    Click to read the full article
<< 2