Q-nomy's Blog: Customer Experience And More

  • BPM 2 CIM Part 1:

    Our approach to handling and communicating customer-oriented business processes, is fully implemented with the new Q-Flow 6 platform. Q-nomy's BPM module has indeed reached a high level of maturity in version 5.9, now "BPM 2 CIM" takes the solution to the next level...

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  • Q-Flow 5 dot … no wait, it's 6!

    A few days ago we announced the next version of Q-Flow is coming, and it's going to be called V6. It is a brand new family of Q-Flow products, the first since the introduction of Q-Flow 5.0 back in 2008. This milestone deserves a few words, even more than that — it deserves a celebration!

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  • In the movie Memento, Leonard Shelby, can't remember anything that happened more than 15 minutes before. This condition leads him to take actions of grim consequences.Like Shelby, customers can't follow and remember everything related to business processes that involve them, especially when these happen in the back‑office...

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  • If you’ve been following this blog, you’re aware that Q-nomy is putting a big emphasis on its BPM offering, especially for customer-centric workflows and service processes. Q-nomy's approach to customer experience management has always been a holistic one, for we believe that components delivering the direct experience, such as agent interactions, self-service kiosks and digital signage, should be supported by equally capable back-end operations. For this reason, the Q-Flow platform continuously aims to enable coordinated management of back-office and front-office activity.

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  • Many banks allow their customers to book appointments with staff, and see this as a simple way to improve service, reduce wait time, and make bankers' work more predictable. However, these banks are not always aware of how appointment scheduling can deeply impact their business.

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