Q-nomy's Blog: Customer Experience And More

  • The New Normal in Appointment Scheduling

    We've previously discussed the outlook for queue management, and outlined some of the likely characteristics of "the new normal of queuing for customer service". We've mentioned that this will become inseparable from appointment scheduling. Now let's focus on this latter topic.

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  • Customer Service in the Time of Corona

    As the world faces the implications of the coronavirus outbreak, customer service managers now have to deal with a particular challenge. Despite digital transformation strategies, many businesses still rely on face-to-face interactions to set essential activities in motion, such as signing important contracts or customer authentication. Q-nomy provides virtual and scheduled interactions to help companies continue to offer their services while keeping business and health top of mind.

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  • Scheduling a phone call with a customer?  Why not?

    Whether you are a service provider for the telecom industry, financial services, healthcare, or other customer-facing sectors, you are likely already aware of the need for appointment scheduling. If you are running a call center, however, chances are you just attend to call as they come. Well, maybe it's time to start thinking about scheduling phone calls as well...

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  • An Inexpensive Start to a Positive Customer Experience

    When customers arrive at any walk-in service facility, some form of check-in is required to set them off on their "customer journey". Most service providers aim to have some form of self-service technology for checking in. Kiosks were once the default, but they have some major drawbacks...

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  • Using Chatbots to Enhance User Experience – and the Customer Experience Too!

    Bots as a concept are no longer news, as many organizations employ this technology with varying degrees of success. At Q-nomy, we constantly strive to uncover innovative and interesting uses to available technologies...

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  • Six Reasons Why More Companies Are Embracing Appointment Scheduling

    In an era where the public has shown a preference for doing things on their own time, successful businesses are embracing an omni-channel structure. One of the simplest and most popular ways to jump start a better customer experience is to offer online and mobile appointment scheduling. Here are six main reasons...

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  • Never Resting On Our Laurels: Announcing Q-Flow 6.1

    Q-Flow 6.0 that was launched earlier this year has revolutionized customer journey management. Today, we are moving forward with Q-Flow 6.1...

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  • Welcome, Q-Flow 6: A New Suite of Software Products

    We've been preparing you for the launch of Q-Flow 6 since November last year, and now it is finally happening! And it's not just one product – today we are actually launching a whole new family of products. Yes, Q-Flow has become so big that we cannot fit its many functions and capabilities into just one product...

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  • Appointment Scheduling Gets Better With Q-Flow 6

    Appointment Scheduling is one of the key user experiences Q-nomy addresses. Now, with the release of Q-nomy's Q-Flow 6, it gets even better. "Better" as in "Show-me-the-money" better...

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  • Overcoming Old Habits With Q-Flow Exchange Bridge

    Organizations upgrading from personal calendars to enterprise-grade appointment scheduling solutions like Q-Flow know what they’re gaining, but they often face an obstacle in the form of old usage patterns. A key success factors in convincing these businesses to adopt Q-Flow is the QXB module. 

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