Retail Scheduling Software

Q-nomy’s appointment scheduling solution for retail helps manage customer appointments in your stores. 

With the online and mobile tools included, customers are able to locate the nearest store, schedule a meeting or item pick-up, and provide additional information to help you assign the most suitable agent.

 

Benefits and Advantages

Benefits of Solution:

  • Maximize sales by preparing your staff members for their appointments.
  • Reduces store operation costs through a streamlined scheduling process and improved staff efficiency.
  • Provides a better experience for customers through self-service scheduling.
  • Captures additional prospects by integrating with online ads.


Unique advantages of Q‑nomy Appointment Scheduling:

  • The central server can be scaled up from a single point-of-service to any number of shops.
  • Built-in integration with Q-nomy's queue management software to manage the customer experience after check-in.
  • Complete flexibility to match any business requirement.


See Retail Scheduling In Action:


Main Features

  • Q‑nomy's appointment scheduling platform allows setting up, configuring, and managing store calendars and staff availability.
  • Q-nomy's Visit Management App offers mobile users the option to schedule and check in for appointments.
  • Administrator interface allows  configuring store working hours, capacity for meetings, appointment types, access and management permissions, and more.
  • Store staff interface allows scheduling appointments and reviewing appointments scheduled through other channels.
  • Web interface – a customizable self-service Web interface allows online appointment scheduling by customers, using the enterprise website or a Q‑nomy hosted Web server, which can be integrated into your website's store locator and online ad campaigns.
  • Mobile interface – a customizable mobile interface that allows self-service appointment scheduling by customers using their mobile phones.
  • Automated reminders that include appointment details, promotional messages, preparation instructions, a link for cancellations or re-scheduling, and so forth.
  • Appointment data integration with Microsoft Exchange and Outlook.
  • Scalable to any number of stores, departments, services and agents.
  • All configuration settings are parameter based, require no programming, are done remotely from the server and affect all branches immediately.
  • All user interfaces are Web-based, easy to use and linked to online contextual help pages.

 

News & Events

  • Q-nomy to unveil Video Interaction Management for telemedicine at UK e-Health Week 2017-04-13
  • "Optimizing The Patient Journey" Roadshow 2017-03-16
  • Q-nomy launches Q-Flow 6 2017-02-02
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