TELECOM SOLUTIONS

The telecom storefront has become the face of the company and preferred point of service for the customer. Qnomy’s telecom suite provides the most efficient and innovative in store customer experience. Q-flow for Telecom optimizes the complete cycle of the customer visit from entrance to exit, including online appointment scheduling; arrival and reception check in; store campaigns; and complete case management and sales advisor tools for the agent.

Q-flow® by Qnomy offers a complete suite for the stores of the Telecom & Mobile leaders worldwide. Customer experience and agent performance across the stores are centrally managed as one, in a similar manner to the call center and web-site of the organization.

The management tools include central reporting and alerting on staff efficiency and optimization analysis, store campaign success, and Customer Experience analysis.

CUSTOMER FLOW:

Q-Flow® enables comprehensive management of customer flow in walk-in telecom stores, from simple queue management to the most sophisticated processes involving both front-office interactions and back-office task handling.

Q-Flow can support any requirement of customer flow management, including: customer identification, personalized routing, skill-based routing, load balancing and more. Q-Flow can efficiently manage services involving transfering of customers between departments, processes involving multiple visits, processes extending into the back office or splitting into parallel sub-processes, and more.

Q-Flow provides online monitoring and statistics, Q-Flow planning & forecasting tools analyze the data to further optimize and refine the customer flow cycle, staffing levels, and service levels.

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