TELECOM SOLUTIONS

The telecom storefront has become the face of the company and preferred point of service for the customer. Qnomy’s telecom suite provides the most efficient and innovative in store customer experience. Q-flow for Telecom optimizes the complete cycle of the customer visit from entrance to exit, including online appointment scheduling; arrival and reception check in; store campaigns; and complete case management and sales advisor tools for the agent.

Q-flow® by Qnomy offers a complete suite for the stores of the Telecom & Mobile leaders worldwide. Customer experience and agent performance across the stores are centrally managed as one, in a similar manner to the call center and web-site of the organization.

The management tools include central reporting and alerting on staff efficiency and optimization analysis, store campaign success, and Customer Experience analysis.

APPOINTMENT MANAGEMENT:

'Q-Flow Appointment Management is an enterprise-wide solution automating the complete appointment cycle from scheduling, arrival, and case recording, to agent advisories and alerts.

Q-Flow provides online scheduling and a call-center oriented interface for finding the best match vacancy, based on the customer\'s needs.

Upon arrival Q-flow identifies the customer and routes them to the appropriate agent allocated for the appointment. Agents are alerted of their appointments arrival and are prepared with advisories specific to the customer & case profile. Agents may document case transactions throughout their meeting, maintaining a current record of customer relations for future appointments.

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