GOVERNMENT SOLUTIONS

Q-Flow® by Q-nomy manages and streamlines any type of government service center. Solutions range from simple queue and directional systems to complete customer service management. Q-nomy can tailor a perfect solution to your current needs, with an option to grow anytime in the future and expand to new department, branches and applications.

Q-Flow software tailors the individual experience of visiting the center, from entrance to exit, to the customer's personal background, expectations and needs.

Save both employee and visitor time using our digital signage and scheduling modules: Digital signage can be a great tool for providing information and messages, directing visitors to prepare documents and forms. Scheduling appointments in advance reduces waiting time and uncertainty, and help both employee and visitor plan their time more efficiently.

Q-nomy supports all kinds of government service centers, such as: Federal and State multi-branch operations; County and city services; All service types: DMV, Tax, Health; Embassy / Consulate service; And more.

APPOINTMENT MANAGEMENT:

Q-Flow Appointment Management is an enterprise-wide solution automating the complete appointment cycle from scheduling, arrival, and case recording, to agent advisories and alerts.

Q-Flow provides online scheduling and a call-center oriented interface for finding the best match vacancy, based on the customer\'s needs.

Upon arrival Q-flow identifies the customer and routes them to the appropriate agent allocated for the appointment. Agents are alerted of their appointments arrival and are prepared with advisories specific to the customer & case profile. Agents may document case transactions throughout their meeting, maintaining a current record of customer relations for future appointments.

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