Customer Flow

Q-Flow® enables comprehensive management of customer flow in walk-in service centers, from simple queue management to the most sophisticated processes involving both front-office interactions and back-office task handling. Q-Flow manages everything from the visitor’s entrance--using automated and staff-assisted sign in tools; to the visitor's waiting experience--managing staff interactions and customer communication; to visitor service—providing staff with the features necessary for optimal handling of high-volume customer traffic.

Q-Flow can support any business requirement of customer flow management, including: customer identification, personalized routing, skill-based routing, load balancing and more. Q-Flow can efficiently manage services involving transfering of customers between departments, processes involving multiple visits, processes extending into the back office or splitting into parallel sub-processes, and more.

Q-Flow provides online monitoring and statistics, so that managers are in complete control of service levels, agent and branch performance. Proprietary Q-Flow planning & forecasting tools analyze the data to further optimize and refine the customer flow cycle, staffing levels, and service levels.

All options can be configured and managed remotely without having to visit your branches – thanks to our central server web technology.