EDUCATION SOLUTIONS

Q-nomy provides you with the ability to manage all interactions with students, whether in person or thru information displays and self-service kiosks. Digital Signage could provide directions and information to students; Queuing and Flow Management would help streamline the process of interacting directly with students; Appointment Management would allow students to schedule meetings with campus staff.

Combined, all these elements create better communication between the campus and the students, in both directions. Better informed students, who receive better and faster service, will be able to focus on studying rather than procedures. The campus, on the other hand, will save money thanks to more efficient service processes, and could even generate revenues by selling advertising space on displays.

CUSTOMER FLOW:

Q-Flow® enables comprehensive management of customer flow in walk-in campuses, from simple queue management to the most sophisticated processes involving both front-office interactions and back-office task handling.

Q-Flow can support any requirement of customer flow management, including: customer identification, personalized routing, skill-based routing, load balancing and more. Q-Flow can efficiently manage services involving transfering of customers between departments, processes involving multiple visits, processes extending into the back office or splitting into parallel sub-processes, and more.

Q-Flow provides online monitoring and statistics, Q-Flow planning & forecasting tools analyze the data to further optimize and refine the customer flow cycle, staffing levels, and service levels.

Learn More...