Banking Solutions

Q-Flow software tailors the individual experience of visiting the branch from entrance to exit, to the customer's personal background, expectations and needs - and at the same time allows the business to use this experience as a platform for targeted multi-channel messaging and advertising.

Q-flow® by Q-nomy is the most complete implementation of The Future Branch vision available today, offering a seamlessly integrated package of branch management tools for the next generation of retail banking.

Q-flow does not force you to change all your service management procedures in one quantum leap; instead we offer a step-by-step approach, that allows you to build a branch management suite, optimized to your needs, budget, contraints and timeline. This approach ensures Q-flow solutions can fit any bank - big or small, whether focused on efficiency or on individualized services, supporting any type of workflow and customer flow.

Initial stages of Q-flow implementation may include simple applications, such as digital signage. These can be upgraded using our various customer flow management options, such as personalized routing, skill-based routing and real-time load balancing. Finally, Q-flow can tie it all together, bringing customer flow and branch campaign in sync using dynamic digital advertising on screens, agent sale-tips, upsale-based routing and more.

APPOINTMENT MANAGEMENT:

Q-Flow Appointment Management is an enterprise-wide solution automating the complete appointment cycle from scheduling, arrival, and case recording, to agent advisories and alerts.

Q-Flow provides online scheduling and a call-center oriented interface for finding the best match vacancy, based on the customer\'s needs.

Upon arrival Q-flow identifies the customer and routes them to the appropriate agent allocated for the appointment. Agents are alerted of their appointments arrival and are prepared with advisories specific to the customer & case profile. Agents may document case transactions throughout their meeting, maintaining a current record of customer relations for future appointments.

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