Banking Solutions

Q-Flow software tailors the individual experience of visiting the branch from entrance to exit, to the customer's personal background, expectations and needs - and at the same time allows the business to use this experience as a platform for targeted multi-channel messaging and advertising.

Q-flow® by Q-nomy is the most complete implementation of The Future Branch vision available today, offering a seamlessly integrated package of branch management tools for the next generation of retail banking.

Q-flow does not force you to change all your service management procedures in one quantum leap; instead we offer a step-by-step approach, that allows you to build a branch management suite, optimized to your needs, budget, contraints and timeline. This approach ensures Q-flow solutions can fit any bank - big or small, whether focused on efficiency or on individualized services, supporting any type of workflow and customer flow.

Initial stages of Q-flow implementation may include simple applications, such as digital signage. These can be upgraded using our various customer flow management options, such as personalized routing, skill-based routing and real-time load balancing. Finally, Q-flow can tie it all together, bringing customer flow and branch campaign in sync using dynamic digital advertising on screens, agent sale-tips, upsale-based routing and more.

Customer Flow:

Q-Flow® enables comprehensive management of customer flow in walk-in branches, from simple queue management to the most sophisticated processes involving both front-office interactions and back-office task handling.

Q-Flow can support any requirement of customer flow management, including: customer identification, personalized routing, skill-based routing, load balancing and more. Q-Flow can efficiently manage services involving transfering of customers between departments, processes involving multiple visits, processes extending into the back office or splitting into parallel sub-processes, and more.

Q-Flow provides online monitoring and statistics, Q-Flow planning & forecasting tools analyze the data to further optimize and refine the customer flow cycle, staffing levels, and service levels.

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