APPOINTMENT MANAGEMENT

Q-Flow Appointment Management is an enterprise-wide solution automating the complete appointment cycle from scheduling, arrival, and case recording, to agent advisories and alerts.

The system provides online scheduling and a call-center oriented interface for finding the best match vacancy, based on the customer's needs.

Upon arrival Q-flow identifies the customer and routes them to the appropriate agent allocated for the appointment. Agents are alerted of their appointments arrival and are prepared with advisories specific to the customer & case profile. Agents may document case transactions throughout their meeting, maintaining a current record of customer relations for future appointments.

APPOINTMENT SCHEDULING:

Q-Flow allows scheduling by agent, call center, kiosk, or online. Today, more and more businesses are offering their customers an option to schedule appointments online, through the business website. Online scheduling is most efficient to the business, and is the preferred method for a majority of customers who find logging on to a website quicker and easier than waiting on the phone.

Q-Flow Appointments includes a comprehensive online scheduling application, and all the tools needed to integrate it with the corporate website. Q-Flow's integrated online scheduling lets your customers browse the website and schedule appointment for themselves.

A wide range of Appointment Management features are included, such as quick appointment scheduling & lookup, re-scheduling, follow-up arrangement, customer identification, departmental and team profiles, and more. Complex scheduling constraints can be configured using the built-in scripting tool.