Q-Flow® by Q-nomy
Manages every aspect of the Face-to-Face Customer Experience.
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Appointment ManagementQ-Flow® Appointment Management is an enterprise-wide solution for automating the complete appointment cycle from scheduling, arrival, & case recording, to advisories, & alerts. The system provides online scheduling and a call-center / agent interface. APPOINTMENT SCHEDULING
Q-Flow allows scheduling by agent, call center, kiosk, or online. Today, more and more businesses are offering their customers an option to schedule appointments online.
CASE MANAGEMENT
Q-nomy's Q-Flow® CRM includes Customer, Case and Interaction Management tools. Keep track of every agents-customer interaction.
AGENT ADVISORIES
Q-Flow gives agents the information they need to perform--before, during, and after the appointment; delivering transaction specific advisories that allow them to prepare for and react to a customer’s request.
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Customer FlowQ-nomy’s Q-Flow® system is a highly flexible customer flow management solution. Q-Flow can support any requirement from simple customer service to the most sophisticated customer flow management, all using industry standard hardware. MONITORING
Q-Flow offers a wide range of monitoring and reporting tools for all levels of management: from a dashboard presenting the most fundamental real-time parameters, to branch managers, to historical reports.
PLANNING
Q-Flow Planner is the main tool to plan staffing and supporting resources. By analyzing historical records, Planner can produce optimal staffing plans.
AUTOFLOW
Q-Flow's comprehensive autoflow management platform lets businesses manage every possible type of front- or back-office task and track the entire service center operation.
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Digital SignageQ-nomy’s Q-Flow® system includes a comprehensive digital signage application, to manage displays deployed in your branches. Q-nomy’s digital signage package allows you to control every display’s contents to deliver dynamic messages to your customers. PERSONAL CAMPAIGN
Why broadcast general-purpose content when you can target individual customers? Q-Flow lets you manage a complete personalized campaign, including routing, digital signage, and sales tips.
DYNAMIC CONTENT INTEGRATION
Q-Flow digital signage can be integrated with enterprise information systems to deliver dynamic information and advertising to customers.
CONTENT SCHEDULING
Q-Flow lets you schedule different play-lists to different date ranges and different hour of the day. use Q-Flow play-list scheduling to show the right content at the right time.
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