Q-Flow streamlining tools let you speed up the service process and improve agent efficiency. By maintaining the present level of staffing, these tools will yield shorter queues and faster service... Read more... Q-Flow service level optimization lets you prioritize the most valued customers, who represent up/cross-sale opportunities, thereby attracting them to the branches. Agents get to spend more time with such customers, and get more opportunities to sell... Read more... Q-Flow self service kiosk gathers initial information from customers – such as who they are and what type of service they require. The system presents this information to agents, alongside additional details such as customer history and particular service or marketing instructions. Agents thus need to spend less and looking up data on their computer... Read more...